Reporting a security vulnerability or incident
We take the security of our products seriously. If you have identified a potential security vulnerability, or become aware of a security incident involving an Iskra product or its associated software, please contact us at: incidents@iskra.eu
What this address is for
This address is intended solely for product security matters, namely:
- potential security vulnerabilities in our products or associated software,
- suspicion that a vulnerability is already being exploited,
- security incidents affecting the security of a product.
For general technical support, complaints, servicing and sales enquiries, please use the standard contact channels listed in the Contact section.
What to include in your report
Please provide:
- the product name, type designation and serial number if available,
- the firmware or software version,
- a description of the vulnerability or incident and its potential impact,
- steps to reproduce, or a proof of concept if one exists,
- any indication that the vulnerability is already being exploited,
- your contact details for follow-up.
Reports may be submitted in Slovenian or English.
What happens next
We will confirm receipt and assess the report, and will inform you of our findings and the planned next steps. Where required, we notify the competent authorities in accordance with applicable law, including Regulation (EU) 2024/2847 (Cyber Resilience Act).
Please do not disclose your findings publicly until a fix or mitigation is available.
Thank you for helping us keep our products secure.